Slack FAQ Extractor is operated by different legal entities depending on your location:

This privacy policy applies to both entities and describes how we collect, use, and protect your personal data when you use our Service.

Personal Information

We collect only the minimal personal information necessary for authentication and service provision:

• Email address (for account creation and communication)
• Name (for account identification)
• Authentication data managed by Clerk (our authentication provider)
• Payment information processed by Stripe and PayPal (not stored on our servers)

Slack Workspace Data

When you upload Slack export files, we temporarily process:

• Message content and timestamps
• Channel names and structure
• User mentions and participant information
• File attachments and metadata

Technical Data

We automatically collect certain technical information:

• IP address and browser information
• Usage analytics and performance metrics
• Cookies and similar tracking technologies
• Error logs and diagnostic data

We use your information for the following purposes:

• Service Provision: To analyze your Slack data and extract FAQs using AI models
• Account Management: To create and maintain your user account
• Payment Processing: To handle billing and subscription management
• Communication: To send service updates, support responses, and important notices
• Analytics: To understand usage patterns and improve our service
• Security: To protect against fraud, abuse, and unauthorized access
• Legal Compliance: To comply with applicable laws and regulations

To provide our FAQ extraction service, we use the following AI and third-party services:

These services may process your data according to their own privacy policies. We ensure all third-party processors meet adequate data protection standards.

We use cookies and similar technologies for:

• Essential Cookies: Required for authentication and core functionality
• Analytics Cookies: To understand how you use our service and improve performance
• Preference Cookies: To remember your settings and preferences

You can control cookies through your browser settings, though disabling essential cookies may affect service functionality.

We implement industry-standard security measures to protect your data:

• Data encryption in transit and at rest
• Secure database hosting with Neon
• Regular security audits and monitoring
• Access controls and authentication requirements
• Automated backups and disaster recovery procedures

Data Retention: We do not currently have automated data deletion processes. Slack workspace data is retained until you manually delete it or close your account. We are working on implementing automated deletion features.

Depending on your location, you may have the following rights:

To exercise these rights, please contact us at privacy@endpointdata.com or privacy@endpoint.srl (for EU customers).

Your data may be transferred and processed in countries other than your own. For EU customers:

• We ensure adequate protection through appropriate safeguards
• AI processing services may involve transfers to the US
• We implement Standard Contractual Clauses where required
• Data transfers comply with GDPR requirements

Our Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us immediately.

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by posting a banner on our website. Your continued use of the Service after such changes constitutes acceptance of the updated policy.

For privacy-related inquiries, please contact: